AdBlue and SCR problems
AdBlue contamination services — the full index for AdBlue in Fuel — a service by Forecourt Assist. Every problem carries a severity verdict: recoverable, likely recoverable, or component risk. Call 01295 380724.
Call 01295 380724 From just £89 call-out fee
AdBlue contamination services
AdBlue into the wrong place (9)
| AdBlue in diesel | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
|---|---|---|
| AdBlue in the diesel tank | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
| AdBlue in petrol | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
| AdBlue in the petrol tank | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
| AdBlue in the screen wash tank | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
| AdBlue in the engine oil | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| AdBlue in the coolant tank | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| AdBlue spilled on paintwork | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
| AdBlue in the wrong filler | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
Wrong thing into the AdBlue tank (11)
| Diesel in the AdBlue tank | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
|---|---|---|
| Petrol in the AdBlue tank | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| Screen wash in the AdBlue tank | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| Water in the AdBlue tank | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| Tap water in the AdBlue tank | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| Oil in the AdBlue tank | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| Coolant in the AdBlue tank | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| Wrong AdBlue — non ISO 22241 fluid | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| Contaminated AdBlue | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| Expired AdBlue | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
| Overfilled AdBlue tank | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
System faults and symptoms (14)
| AdBlue warning light | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
|---|---|---|
| AdBlue countdown and no restart | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| AdBlue limp mode | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| AdBlue system fault | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| AdBlue crystallisation | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| AdBlue tank drain | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| AdBlue system flush | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| Blocked AdBlue injector | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| AdBlue pump failure | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| Frozen AdBlue | Recoverable | Normally put right by a drain and flush, provided the engine has not been run. |
| NOx sensor fault | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| SCR catalyst damage | Component risk | Frequently needs SCR component work rather than a drain. Quoted before a technician travels. |
| AdBlue system reset | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
| AdBlue level sensor fault | Likely recoverable | Usually resolved by a drain and flush, with a fluid-quality check afterwards. |
£89 is the call-out. An AdBlue tank drain and flush is quoted on the phone before a technician travels. If the SCR system needs component replacement — dosing injector, pump, tank or catalyst — that is separate, and you will be told before any work starts. If this is a job we cannot fix at the roadside, we will tell you that on the phone rather than after we arrive.
What customers say
4.8 out of 5 from 2,190 Trustpilot reviews. What reviewers mention most is that the technician stayed calm and professional with a driver who was embarrassed and stressed, and that somebody arrived when they said they would.
The most common criticism is price. People do not expect a wrong-fluid job to cost what it costs, and that is a fair complaint to publish rather than bury. The answer is the From just £89 call-out fee, a quote given on the phone before a technician travels, and being told when a job cannot be done at the roadside rather than after somebody has arrived and charged for the visit.
Who you are dealing with
Work booked through AdBlue in Fuel is carried out by Fuel Fixer Ltd, company no 08520551, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET, trading as Forecourt Assist and part of Fuel Fixer International, which is owned by Stockbridge Capital Holdings.
Reference: Urea (Wikipedia).
Across the Fuel Fixer network
AdBlue in Fuel is a service by Forecourt Assist, a brand of Fuel Fixer International, owned by Stockbridge Capital Holdings. The full group directory is at forecourtassist.co.uk/network.