Complaints
Complaints procedure for AdBlue in Fuel — a service by Forecourt Assist. Forecourt Assist is a trading name of Fuel Fixer Ltd, company no 08520551, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET, a company of Fuel Fixer International. Questions on this page go to 01295 380724.
Call 01295 380724 From just £89 call-out fee
Complaints procedure
Complaints are handled by Fuel Fixer Ltd. Call 01295 380724 and ask for a complaint to be recorded, or write to Fairway House, Portland Road, East Grinstead, RH19 4ET. You will receive acknowledgement and a named point of contact.
The most common complaint received across this network is price, and it is published on every page of this site alongside the answer rather than hidden. The £89 call-out and quoting on the phone before travel exist specifically to stop a customer being surprised by a figure after a technician has arrived.
If a job could not be completed at the roadside and that was not made clear on the telephone, say so when you call — that is the case this procedure most wants to hear about.
Related pages
Who you are dealing with
Work booked through AdBlue in Fuel is carried out by Fuel Fixer Ltd, company no 08520551, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET, trading as Forecourt Assist and part of Fuel Fixer International, which is owned by Stockbridge Capital Holdings.
AdBlue is a registered trademark of the Verband der Automobilindustrie (VDA). AdBlue in Fuel is an independent service and is not affiliated with, endorsed by or licensed by the VDA. The name is used descriptively to identify the product this service relates to.
Reference: VDA — AdBlue trademark holder.
Across the Fuel Fixer network
Every brand above belongs to Fuel Fixer International, owned by Stockbridge Capital Holdings. The directory lives on the operator's own site: forecourtassist.co.uk/network.